• How will I find my chauffeur at the airport?

  • Your professional chauffeur will be waiting in the Arrivals Hall holding a personalized greeting board (name board). We also send you a photo or video guide of the dedicated meeting point beforehand for absolute clarity.

• When will I receive my driver's details?

  • For your peace of mind, you will receive the full details of your chauffeur and vehicle (including contact information) at least 24 hours before your scheduled pick-up time via text and/or email.

• How do you handle flight delays?

  • We actively monitor your flight status in real-time. If your flight is delayed or arrives early, we automatically adjust your chauffeur's arrival time. You won't incur extra waiting charges for flight-related delays.

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• What if I am delayed after landing (e.g., at Immigration/Baggage)?

We offer a generous grace period of 45 minutes of complimentary waiting time after your flight officially lands. If you anticipate a delay beyond this period, please contact our LIVE Client Coordinator via WhatsApp Support immediately. After the grace period concludes, a surcharge of £15 per 15 minutes will apply. This rate may vary depending on the class of vehicle reserved

Executive Travel Tips: Ensuring Seamless Punctuality & Efficiency

For rapid assistance, ensure you have saved our WhatsApp number now.

Managing your booking is a precise and guaranteed process designed for your peace of mind.

Step 1: Immediate Review and Verification

Our dedicated Client Coordination Team immediately reviews your request upon submission. We meticulously verify all critical details to ensure flawless execution of your transfer:

• Personal Details: Full Name, Mobile Number (including international prefix), E-mail address.

• Journey Details: Date, Time, Full Pick-up/Drop-Off Address (including postcode/What3Words).

• Vehicle & Requirements: Requested Vehicle Type, Number of Passengers/Luggage, and any Special Requests (child seats, etc.).

• Efficiency: Nominated pick-up time.

Step 2: Confirmation & Secure Payment

You will receive a detailed confirmation email containing a secure payment link to finalize your reservation.

Crucial Note: Completion of payment formally secures your dedicated professional driver and chosen vehicle for the required date and time. (Please review our comprehensive Terms and Conditions, which include our cancellation policy.)

Step 3: Real-Time Updates & Security Dispatch

We keep you fully informed every step of the way, minimizing uncertainty:

• Timely Updates: You will receive notifications regarding your driver's progress via your preferred communication channel or via our LIVE WhatsApp Client Coordinator Chat Support

• 24-Hour Security Dispatch: For your security and peace of mind, all comprehensive driver credentials and vehicle details—along with your precise meeting point instructions—will be dispatched to you at least 24 hours before your journey.

Tip:

• Secure my journey now - booking page

• 498+ Verified Google Reviews (and increasing as of press)

• Consistent Tripadvisor Travellers' Choice Awards (2009-2025)

We operate a highly managed and comprehensive fleet of modern vehicles. To uphold our commitment to Global Travel Certainty, we maintain a strict segregation between our service categories:

1. Premium & Executive Fleet (Airport, Corporate, Chauffeur)

This superior fleet is reserved for clients requiring the highest standard of comfort, discretion, and executive presentation. These vehicles are meticulously maintained and utilized for all airport transfers, corporate roadshows, and chauffeur-driven services.

• Luxury Saloons (Sedans): Mercedes S-Class (Highest Class), Mercedes E-Class
  

• Executive MPVs/Vans: Mercedes V-Class (for 6-8 passengers), Mercedes Vito, and Luxury Sprinters.
  

2. Dinez Local Service Fleet

This fleet is dedicated to efficient, affordable local taxi transfers within the Ash, Ash Vale, Ash Green, Aldershot, Farnborough, Farnham, Fleet, Frimley, Guildford, Mytchett, Sandhurst, Yateley GU postcodes region.

• These vehicles consist of clean, modern, and reliable Saloon/Estate cars, Wheelchair Accessible that adhere to all local licensing and safety standards.
  

When you book an Executive Airport Transfer or Chauffeur Service, you are guaranteed a vehicle from our Premium Mercedes fleet. When you select Dinez Local, you are booking a reliable standard vehicle for affordability and convenience.

At Dinez, our promise is Global Travel Certainty, meaning we proactively manage the variables of air travel so you don't have to worry.

Proactive Flight Monitoring & Efficiency We utilize professional, multi-source tracking systems to constantly monitor your flight's status (delays, cancellations, early arrivals). You never need to contact us if your flight time changes.

• Optimized Pick-Up Time: We request a nominated pick-up time from you (e.g., 45 minutes after landing) primarily to reduce unnecessary airport parking and waiting fees that would otherwise be passed on to you.

• Grace Period & Waiting Time: Your booking includes a generous, complimentary grace period from the actual landing time (e.g., 60 minutes for International arrivals). Our system automatically adjusts the driver's dispatch time to correspond with your flight's live landing time, ensuring they are ready exactly when you are.

Seamless Meet-and-Greet Protocol To ensure a stress-free start to your transfer, we provide absolute clarity on your meeting:

• Security Dispatch: At least 24 hours prior to your scheduled flight, you will receive full driver credentials, including the driver’s name and photograph, the vehicle details, and the precise location of your dedicated meeting point within the terminal. You can also view our general airport instructions here: Heathrow Airport Meeting Points.

Immediate Support If you need to change your nominated pick-up time (i.e., you plan to spend longer at baggage reclaim) or if you need immediate assistance upon landing, our team is ready to help:

• 24/7 Coordinator Support: Contact our dedicated team instantly via WhatsApp Customer Support. This is the fastest way to communicate any last-minute requests.

Helpful Tip & Added Support:

Please save our WhatsApp number before you fly.

For added information support, you may review our full Terms and Conditions. Reviewing your comprehensive booking confirmation beforehand guarantees a smooth and efficient airport experience.

That is an excellent inquiry! We ensure securing your executive transfer is both seamless and highly efficient.

You have two streamlined paths to receive your guaranteed quote and finalize your booking:

1. Instant Online Booking: Obtain your fixed-rate quote and secure your luxury vehicle (such as a Mercedes E/S-Class) directly through our secure platform.

2. Immediate Quote & Support (Recommended): Connect with a dedicated coordinator instantly via WhatsApp Live Support for personalized assistance or quick quotation checks.

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Our dedicated phone line (+44 01252 265363) is reserved exclusively for urgent bookings and complex HNW or Diplomatic requirements.

Which option for securing your premium transfer best suits your needs right now?

Finding Your Professional Driver / Chauffeur: Airport Arrivals

• How will I find my professional chauffeur upon arrival?
  

  • Your dedicated chauffeur will be waiting within the Arrivals Hall, prominently holding a personalized greeting board (name board). For absolute clarity and peace of mind, we will provide you with a photo or video guide of the precise meeting point beforehand. See our dedicated Heathrow Airport meeting points guide.

• When will I receive my chauffeur's details?
  

  • To establish trust and security, the full details of your chauffeur and assigned vehicle (including direct contact information) are transmitted to you via text and/or email at least 24 hours prior to your scheduled pick-up time.

• What if you replaced the driver/chauffeur?
  

  • In certain logistical scenarios required to deliver our service level agreement, we may need to replace the assigned chauffeur. When this occurs, you will be immediately notified via your primary communication channels (e-mail, text, or WhatsApp). We guarantee a replacement vehicle of the same category (like-for-like) will be supplied.

• How is punctuality managed with flight delays?
  

  • We proactively monitor your flight status in real-time and automatically adjust your chauffeur's dispatch time to match the actual landing. We strongly recommend you nominate a specific pick-up time after landing to prevent unnecessary waiting and mitigate excessive airport parking fees, thereby ensuring cost efficiency for you.

• What if I am delayed after landing (e.g., at Immigration)?
  

  • We offer a guaranteed 45-minute complimentary grace period starting from the moment the flight lands. If you anticipate a further delay, please notify our WhatsApp Customer Support team immediately. After this grace period, a reasonable hourly charge applies.

💰 Pricing Transparency and Policy Assurance

• Is the quoted fare fully inclusive?
  

  • Our commitment is to fixed and crystal-clear pricing with zero hidden fees. However, when clients opt to pay the necessary car park charges themselves, the fee incurred will be added at cost only.

• Are there surcharges for late-night or early-morning travel?
  

  • The quote provided is an all-inclusive fixed fare unless clearly stipulated. A necessary surcharge is applied for pickups scheduled between 23:00 (11:00 PM) and 06:59 (6:59 AM). Any such surcharge will be explicitly documented within your initial confirmation quote.

  • Please note: If the exit time from the airport parking barrier falls within these designated late-night/early-morning hours due to extended waiting, we reserve the right to apply the relevant additional fare. However, we want to assure you we frequently waive this surcharge in the spirit of exceptional customer service.

• How is the fare determined for premium vehicles (E, S, V-Class, Sprinter Jet Class)?
  

  • Fares are variable based on the vehicle class and the engagement type. A standard A-to-B transfer incurs a fixed cost, whereas hourly 'As Directed' travel rates vary according to the premium vehicle selected. Please contact us directly for our latest rate card for these specialized vehicles and services.

• What is the cancellation policy?
  

  • Given the commitment of resources, including chauffeur slot reservation, administrative effort, and lost opportunity cost, we apply a standard cancellation administration fee to all service types: Local $\text{£}15$ / International $\text{£}25$. The administration fee will be waived if you opt to credit the remaining refund for future bookings. Refund tiers are calculated against the total fare based on notice period:
    

    • 7+ Days Notice: 80% Refund

    • 2 Days Notice: 50% Refund

    • 1 Day Notice: 20% Refund

    • Less than 12 Hours Notice: No Refund

• Rebooking is discretionary, permitted only once, and subject to approval. View our Full Terms and Conditions.