Our dedication to excellence has been recognized with multiple accolades, including the TripAdvisor Certificate of Excellence for 2017, 2018, and 2019, and the Traveller’s Choice Award in 2020. These honors reflect our unwavering focus on customer satisfaction and high service standards.

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With our data quality workflow, we are able to capture, if there is, any potential problems even before the date of travel.  Our Customer Support Team reviews all the informations related to your journey such as (but not limited to):

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• Date and time of travel - which are extremely crucial, we are particular with the changing of time zones specially on your arrival date and time.  We also follow a system wherein we request for a nominated pick up time to save you un-necessary parking or waiting charges

• Number of passengers - for us to be able to allocate the appropriate, comfortable, safe vehicle

• Flight number - to identify the correct arrival date and time

• Any special requests such as child or infant seats and any special directions or requests

• Other informations are also checked to provide a seamless journey

• An automated feedback system is being sent to the client 24 hours after the service

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We are delighted and proud that that with our trading years, there were only very few complaints. Any complaints goes to our Customer Support Team which will are pro-active in addressing the nature of complaint.  We never ever had any escalation as we are well-versed in providing a customer focused local taxi, executive, chauffeur-driven transfer services in Aldershot, Farnborough, Farnham, London and beyond all over UK.

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The reviews of Dinez Taxis and Airport Transfers speaks a high volume of Customer Care 

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Updated: July 2025 by Dinez Carnay

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