Please navigate on the tabs below to find out the meeting point informations on each terminal at Heathrow Airport
Terminal 2 Meeting Point
International flights: Meet in front of WHSmith store entrance
Domestic flights: Meet in front of the arrivals
The Dinez Gold Standard Arrival & Logistics Protocol
The "Contact-First" Protocol: Protecting Your Time & Budget
To ensure a seamless connection and a dignified transition from the terminal, we recommend activating your mobile device immediately upon landing. Our protocol is designed to eliminate "Arrival Anxiety" through two primary pillars:
-
Nominated Pickup Precision: We prioritize your scheduled pickup time, which is meticulously adjusted in real-time by our aviation-grade flight-tracking system. Whether your flight arrives early or is delayed, your chauffeur’s arrival is synchronized with your actual landing time to ensure total travel certainty.
-
Communication as Budget Protection: While we position ourselves inside the terminal to offer a "Zero-Wait" experience, active communication allows us to time our entry perfectly. By staying in touch, you help us minimize terminal parking fees (settled at actual cost only), ensuring your arrival is as cost-efficient as it is comfortable.
The Inside Meeting Protocol (The Standby Standard)
At Dinez, we believe your journey should resume the moment you clear customs. To ensure an immediate departure, we do not wait in remote holding areas or remain with the vehicle in the car park.
-
The In-Terminal Standard: If a specific pickup time is not nominated and we are unable to establish contact within 25 minutes of landing, your driver / chauffeur will secure the vehicle in the Short-Stay car park and proceed directly to the designated meeting point inside the terminal.
-
The Benefit: This proactive approach ensures your chauffeur is already standing by with a personalized greeting board the moment you emerge, allowing for a seamless, dignified transition to your vehicle without a second’s delay.
-
Cost Transparency: This "Inside Meeting" protocol is a premium feature designed to eliminate the exhaustion of waiting for a car to arrive from a remote rank. While this involves terminal parking fees, we pass these through at actual cost only. Proactive communication remains the key to optimizing these costs; turning on your mobile device upon landing allows us to synchronize our entry perfectly with yours.
2. Repeat Clients: The "Service Guarantee" Payment
-
For Our Valued Repeat Clients:
To uphold the Dinez Gold Standard, we dedicate a specific chauffeur and vehicle to your booking well in advance. To formalize this Guaranteed Allocation, we request that trips are settled prior to the service. This is not merely a transaction; it is our mutual commitment that your premium vehicle is secured, sanitized, and exclusively reserved for your journey, allowing you to focus entirely on your travel once on board.
3. Cancellation & Credits: The "Fair-Exchange" Policy
-
Flexible Cancellation & Travel Credits
We understand that travel plans can be fluid. Our cancellation policy is designed to be fair to both your schedule and our drivers' dedicated time.
The Dinez "Admin-Waiver" Benefit: While standard cancellations incur a small admin fee (Local: £15 | International: £25), we will waive this fee entirely if you choose to credit your balance toward a future journey. This ensures 100% of your value remains within the Dinez ecosystem for your next trip.
Refund Tiers (Simplified):
7+ Days Notice: 80% Refund (or 100% Travel Credit)
48 Hours Notice: 50% Refund (or 70% Travel Credit)
24 Hours Notice: 20% Refund (or 40% Travel Credit)
Under 12 Hours: No refund is possible as the chauffeur and vehicle have been fully committed to your mission.
