The Dinez Service Protocol

Aviation-Grade Excellence | Voted TripAdvisor Choice (2009–2025)

Dinez provides a "Stress-Shield" for travelers across Farnborough, Aldershot, and Nationwide. By engaging our services, you agree to the professional standards outlined below.

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I. Dinez Local Taxi Service (Hampshire Hub)

 

This section applies to local journeys within Farnborough, Aldershot, and surrounding towns.

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Flexibility & Timings: We understand that plans shift. While we allow changes to pick-up times, these are subject to the next available slot in our logistics chain.

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The Dispatch Rule: Once a driver has departed our base (typically 30 minutes before local pickups or 45 minutes for neighboring towns), the journey is considered active. If pick-up times are repeatedly extended, we reserve the right to cancel the booking with a 50% refund to prevent a "domino effect" on our other scheduled passengers.

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Local Waiting Time: We provide a complimentary 5-minute grace period. Beyond this, waiting time is billed at £9.00 per 15-minute increment (pro-rata).

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II. Airport & Executive Chauffeur Services

 

This section applies to FBO Private Jet transfers, Commercial Airport arrivals (LHR/LGW etc.. ), and Long-Distance Chauffeur hire.

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Punctual Arrivals: Why 500+ Clients Trust Our Meet & Greet.

We provide 45 minutes of complimentary waiting time after your commercial aircraft has landed. To maximize efficiency and reduce parking costs, we highly recommend nominating a specific pick-up time.

• Parking Charges: We charge parking at the actual airport tariff cost only. (Note: Farnborough TAG currently has no parking fees).

• Extended Waiting Rates: After the initial 45 minutes, fees apply per 15-minute increment:

  • Saloon Cars: £9.00

  • MPV / Vans: £15.00

  • Executive S-Class / Luxury Fleet: £15.00

 

The "Arrivals" Priority Protocol (Unpaid Last-Minute Requests) For passengers who have landed without a pre-paid reservation:

• To ensure your immediate safety and service, please contact our support team. If you do not receive a reply within 5 minutes, please call us directly at +44 1252 265363.

• Payment & Dispatch: To secure your chauffeur and vehicle, a secure payment link will be sent to your mobile.

• Our Commitment: Upon receipt of payment, we can typically have an executive chauffeur-driven vehicle at your terminal within 15–20 minutes. Please note that a chauffeur is only officially allocated and dispatched once the secure payment is confirmed.

 

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III. Cancellation & Refund Policy (All Services)

When a booking is confirmed, we block that vehicle and driver, declining all other requests. Our tiered policy reflects this commitment:

• Cancellation Admin Fees: £15 for Local / £25 for International (Applies to all standard refunds).

• 1 Week+ Notice: 80% Refund.

• 48 Hours Notice: 50% Refund.

• 24 Hours Notice: 20% Refund.

• Under 12 Hours Notice: No refund is available as the driver and vehicle are fully committed to your slot.

 

The "Dinez Credit" Benefit: We will waive all administration fees if you choose to keep your eligible refund amount as a "Travel Credit" on your account for future use (valid for 12 months).

 

 

IV. Professional Standards & Safety

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• Vehicle Continuity: To ensure zero disruption, we may utilize vetted third-party partners or substitute vehicle types of an equal or higher standard.

• The No-Show Protocol: We allow a 90-minute grace period after the scheduled time. If there is no communication via WhatsApp/SMS/Call after multiple attempts, the job is marked as a "No-Show" and is non-refundable.

• Vehicle Integrity: A legal fouling fee of £100.00 applies for any internal damage or cleaning required. We reserve the right to refuse carriage to any passenger posing a safety risk.

• Mechanical Delay: While we maintain our fleet to the highest regulatory standards, we are not liable for delays caused by unforeseen mechanical issues, though we will make every effort to source a replacement vehicle immediately.

 

 

V. Stay Connected

 

Our success in "Meet & Greet" relies on active communication. Please ensure your mobile is charged. Our system sends real-time status updates: En-Route, On-Site, On-Board, and Cleared.

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Emergency & Dispatch Support: +44 7778 356571